Product help
Include your Chrome version, alphaPDF version and a clear description of what happened. Do not email confidential PDF files; use a non-sensitive sample if one is needed.
Help when you need it
Support
For product help, licence recovery, billing, accessibility, privacy or refund requests, email marc@maskia.co. The target response time is three business days.
Restore Pro
Open alphaPDF, choose Restore a purchase, and enter the email used at checkout. A one-time recovery code will be emailed to you.
Billing or refunds
Write from the purchase email and include the Stripe receipt number if available. Read the 30-day refund policy.
Privacy requests
Email from an address we can verify and describe the access, correction or deletion request. We may retain transaction records where law requires it.
Compatibility
The initial release supports current desktop Google Chrome versions with Manifest V3 and the Side Panel API (Chrome 119+). Opening password-encrypted or DRM-protected PDFs is currently unsupported; remove protection before opening. Keep Chrome and alphaPDF updated before troubleshooting.
Security reports
Send a concise description to marc@maskia.co. Do not include private documents, credentials or licence recovery codes.